Transition Management at JIVA is a step-by-step process with a strong focus on ensuring that we On-Board all Projects On-Scope, On-Time and On-Budget.
We have a dedicated Project Manager for each Project who works closely with the Client Team to facilitate smooth on boarding of the Project.
Key Aspects of our On-Boarding Process Details are listed below:
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Focus on ensuring that we On-Board project On-Scope, On-Time and On-Budget |
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Detailed Statement of Work (SOW) process |
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Dedicated project manager |
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Collaborative on-boarding process to capture key client expectations and translate to measurable SLA metrics |
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Methodology based Project Management approach:
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| Signoff on Statement of Work |
A detailed Statement of Work (SOW), to capture key client expectations and translate them into measurable SLA metrics, periodic reviews to compare performances on the Program are just some of the few processes we have in place to ensure success on the Program.
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| Requirements Gathering |
Detailed Functional and Technical requirements for the project are identified and documented by the Project Manager.
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| Planning and Design |
This Design phase involves detailed design of the Technology and Operational parameters based on Client requirements. Key aspects that are planned and designed include: Reporting requirements, Technology, Application details, CSR Recruitment and Training, Networking, Security aspects etc.
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| Implementation |
The implementation phase involves activities that integrate JIVA’s Infrastructure with the Client Infrastructure, integrate JIVA and Client Applications.
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| Testing and Roll Out |
Rollout phase includes the testing of the entire Operations and Technology set up. This activity is monitored closely by the Client and JIVA team to ensure smooth roll out of the Project.
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