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Home > Service Offerings
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Customers expect professional, consistent service, support and information every time they interact with you. JIVA offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle-revenue-generation; customer care; retention; technical support; receivables management (collections) and back office (item processing).
We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business. In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals. |
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Each of our solutions show cases our ability to add value to your primary business objectives by: |
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Improving brand image through consistent and accurate handling of customer contacts |
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Providing access to accurate, up-to-date information, driving timely customer issue resolution |
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Capturing customer service information for analysis and conversion into market opportunities |
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Providing a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements |
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Leveraging a sophisticated network of contact centers, including cost-competitive offshore locations |
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Integrating operations platforms, enabling work inter-flow between outsourced customer contact centers, other third party vendors and internal centers |
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Supporting multiple communication channels (telephone, web, e-mail, fax, traditional mail, etc.) |
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Implementing self-service strategies to further improve performance and reduce costs |
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