JIVA BPO, a wholly owned subsidiary of JIVA InfoTech Inc. (www.jivainfotech.com), offers turnkey outsourced Call Center services with complete Contact Management Solution. Our USP is derived from our strength of being a Full IT-Services Company, specializing in Software Development, Project Management and Resourcing. JIVA is a fully Web-enabled Global Contact Center Service provider. We have 60 agent seats in our center at Hyderabad, India, which is fully operational on 24X7 basis. Our off-shore facilities add further value to our proposition.
In today’s new economy where business and client demands are changing rapidly; Customer/Client demands quality products as well as exceptional support services. JIVA specializes in Customer Interaction Programs. We offer solutions that are creative and customized to meet your business specific needs. With our expertise in advanced technology, marketing and recruitment, JIVA can achieve your goals for service and support, fulfillment, and problem resolution. Our reputation for technical expertise and professionalism sets us apart in the industry.
JIVA provides fully integrated customer care, Technical Support and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.
JIVA’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty |
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Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty programs, investor inquiries and warranty calls |
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Inbound sales, outbound sales, order taking, lead generation, Product information, subscription renewals and database management |
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Order and payment processing, e-Commerce, catalog, continuity services and rebate processing activities |
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