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| Methodology |
Through our call centers, we offer access to your customers through all touch points such as: telephone, e-mail, web and fax. Our employees are constantly trained and monitored to ensure our clients are served in a professional & efficient manner. We use state of the art computer software to track and manage each and every call to ensure an accurate database management & quality norms. This enables the contact center agents assigned to your account to use their computers to professionally represent your firm in assisting prospective leads.
To ensure exclusivity, we de-dupe (edit for duplications) all new call lists against current client call lists so that duplication leads are not generated. With the combined use of modern technology and our staff of professionally trained agents your customers will receive the highest level of customer service available. All calling is in conformity with the State and Federal Do Not Call Laws and we check each number against the DNC lists. Calls to numbers in the DNC list are blocked at the system level.
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| Strategy |
JIVA Customer Interaction Management (JCIM) via voice and the web from JIVA, provides businesses a turnkey answer for successfully managing every customer touch point, utilizing sophisticated contact center technology. We integrate traditional inbound and outbound call center services with today’s web transactions such as collaborative chat and email. Client’s can choose to adopt the complete integrated JCIM suite or any of its individual services.
Skills-based routing through multimedia enabled IT infrastructure prioritizes how to respond to e-mails, and/or to phone and acquire a potential new customer in an outbound sales call timely or to handle a customer support scenario satisfactorily. You set the rules and choose one or all of our services. We hire and train the best of the breed talent in the customer service industry. Superiorly trained, multi-lingual Call Center Reps (if required) with adequate and required information technology knowledge, represent our clients to their customers. These qualified individuals cover all customer touch-points like outbound telesales, inbound customer service, chat, fax, support through the Web and e-mail management.
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