JIVA provides world-class customer contact management services. We are known primarily by the millions of customer contacts we service everyday across the world. But did you also know that we process paperwork, provide data entry, retain records, provide fulfillment services, manage distribution supply chains and handle all forms of customer correspondence?
JIVA provides back-office services for major global companies and many single country clients across several industry sectors. Our tailored back office services in three key areas of customer and client support are:
1. Transaction Processing
2. Account Administration
3. Domain Knowledge
Our proven back office solutions include:
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Application processing |
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Information capture |
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Data entry and correction accounts payable |
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Correspondence |
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Order and contract management |
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Account validation |
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Claims processing and adjudication |
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Collections and aging |
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Document conversion |
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Service changes |
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Engineering design |
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Payment processing |
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Exceptions management |
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Compliance oversight |
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E-mail management |
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Case/supply chain process management |
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Scanning and imaging |
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Laser printing |
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Post and dispatch |
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Catalog support |
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Continuity support |
As a turnkey provider, JIVA’s transaction management products drive advantages
unique to the outsourcing model:
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Ease of management |
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Reduced risk |
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Global presence |
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Increase operational efficiency |
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Improved integration between front office and back office |
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Reduce errors |
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Improved employee retention via career path |
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Drive continuous process improvement |
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Improved return on customer investment |
Integrating back office activities with your customer care center solutions allows JIVA to provide a end-to-end customer experience that is seamless for your customer and increasingly cost- effective for your business.
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