About Us

JIVA BPO is a comprehensive NexGen Support Solutions^TM provider. We provide 24x7 and/or 9-5 voice-chat-email support services; freeing up time for our clients to focus on the core areas of business. Our unique delivery model helps us to serve and track customer information across multiple channels. This further enables us to directly contribute in increasing the bottom-line of our clients.

In today’s economy, businesses and customers demands are changing rapidly; Customer/Client demand quality products as well as exceptional support services. Our NexGen Support SolutionsTM are creative and customized to meet your business specific needs. With expertise in advanced technology, marketing and recruitment, we take care of your service, support, fulfillment, and problem resolution. Our reputation for technical expertise and professionalism sets us apart in the industry.

JIVA BPO provides fully integrated Technical Support, Customer Care, Customer Acquisition and Back-Office Processing services that reduces service costs, improves customer retention and increases revenue per customer.

Support Service:
	Inbound Support Call Management
	Live Chat Management
	Ticket Management
	E-Mail Management
	Order Management

Spectrum of Services:


		Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty

		Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty programs, investor inquiries and warranty calls

		Inbound sales, outbound sales, order taking, lead generation, Product information, subscription renewals and database management

		Order and payment processing, e-Commerce, catalog, continuity services and rebate processing activities

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